Preguntas frecuentes sobre vuelos

How do I change or cancel a reservation?
Submit a request from our support center and one of our friendly agents will contact you to help take care of your request within 24 hours. If you’re too close to your reservation, you should contact your airline directly to check on their cancellation policy.
Why am I getting a message that says my chosen fare is no longer available?
Airlines often offer certain rates for certain seats or flights and once they’re sold, they’re gone.. Although rare, if you see this message, it means someone else got that fare before you did. Just search again and you should be able to book a different seat or flight with no issue.
What is Quovadis Travel's refund policy?
Because Quovadis Travel works with many airlines, refund policies vary based on the individual carrier. So you should check the refund policies of the airline you’re booking with. You can also get help from one of our friendly agents by submitting a support request.
Do prices include Taxes and Fees?
Our prices include all applicable taxes and/or fees. This doesn’t include any optional fees like seat upgrades, checked baggage, pet fees, etc. Contact your airline if you have any of these types of fees or add-ons after you’ve booked.
Are baggage fees included in air tickets?
No, they’re not. Check the Terms & Condistion “Mini-Rules” at the bottom of your flight payment page to see what your flight’s baggage allowances look like.
How do I search for a ticket for my child?
You can select the number of child passengers with our handy drop-down menu when searching for your flights.
How do I book a flight for someone else?
Booking for others is easy on Quovadis Travel, but you’ll want to make sure that the passenger details EXACTLY match the traveler’s ID. Spelling “Ann” as “Anne” or “Geoff” as “Jeff” will cause headaches for this person when it comes time to fly. Plus, if you need to edit the traveler information later will often incur extra ticket editing fees.

Preguntas frecuentes sobre hoteles

How do I change or cancel a reservation?
Submit a request from our support center and one of our friendly agents will contact you to help take care of your request within 24 hours. If you’re too close to your reservation, you should contact your hotel directly to check on their cancellation policy.
hy am I getting a message that says my chosen rate is no longer available?
Hotels often offer certain rates for certain rooms and once they’re sold, they’re gone. Although rare, if you see this message, it means someone else got that rate before you did. Just search again and you should be able to book a different room or hotel with no issue.
What is Quovadis Travel's refund policy?
Because Quovadis Travel works with many hotels, refund policies vary based on the individual hotel. So you should check the refund policies of the hotel you’re booking with. You can also get help from one of our friendly agents by submitting a support request.
Do prices include Taxes and Fees?
Our prices include all applicable taxes and/or fees. This doesn’t include any optional fees like room service, mini-bar, pet fees, etc. Contact your hotel if you have any of these types of fees or add-ons after you’ve booked.

Preguntas frecuentes sobre la cuenta

How do I create an account?
Click "Sign up" at the top of this page, enter your information and click "Sign Up" button. You can also sign up with various accounts, like Facebook Connect or Google Accounts.
Where can I find detailed information on my bookings?
Click your name at the top of any page to open your profile. Click "Booking History" in the left-hand menu.
How do I change the email in my Quovadis Travel account?
Click your name at the top of the page, then choose "Settings" in the left-hand menu. Change your password and click "Save Changes."
How do I change my password?
Click your name at the top of the page, then choose "Settings" in the left-hand menu. Scroll down to the bottom of the page. Enter your new password twice and click "Save Changes."
What if I don't remember my password?
Click "Login" at the top of this page, click the "Forgot Password" link and the requested information and click "Sign Up" button. You will receive an email with instructions for updating your password.